Effective Date: June 11, 2025
At FAOpack s. r. o., we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website faopack.com (the “Website”), or use our products and services.
By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
1. What Information Do We Collect?
We collect various types of information from and about you, including:
- Personal Identification Information: This includes data that can identify you directly, such as your name, email address, postal address, phone number, and any other contact information you provide when you register for an account, place an order, subscribe to our newsletter, or contact customer support.
- Payment Information: When you make a purchase, we collect necessary payment details, which may include your credit card number, debit card number, or other payment instrument details. Please note that payment processing is typically handled by secure third-party payment gateways, and we do not store sensitive payment card details on our servers.
- Commercial Information: Details about the products or services you purchased, considered, or your purchasing history and tendencies.
- Technical and Usage Data: Information about how you access and use our Website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data. This is often collected automatically through cookies and similar technologies.
- Device Information: Information about the device you use to access our Website, such as the device model, unique device identifiers, and mobile network information.
- Correspondence: Records and copies of your correspondence with us (e.g., email communications, chat logs).
2. How Do We Collect Your Information?
We collect information through various methods:
- Directly from You: When you register an account, place an order, fill out forms, subscribe to our newsletter, participate in surveys, or communicate with us directly.
- Automatically Through the Website: As you navigate through and interact with our Website, we use automated data collection technologies like cookies, web beacons, and other tracking technologies to collect certain information about your equipment, Browse actions, and patterns.
- From Third Parties: We may receive information about you from third-party service providers, such as payment processors, analytics providers, or advertising networks, where permitted by law and in accordance with their privacy policies.
3. How Do We Use Your Information?
We use the information we collect for various business purposes, including to:
- Process and Fulfill Orders: To process your purchases, manage payments, and deliver products and services you have ordered.
- Provide and Improve Services: To operate, maintain, and provide all features of the Website, and to improve our products, services, and overall user experience.
- Manage Your Account: To manage your registration, provide customer support, and send you important account-related notifications.
- Communicate with You: To respond to your inquiries, send you updates about your orders, provide information about our products and services, and send promotional offers (if you have opted in).
- Personalize Your Experience: To tailor the content and products offered to you based on your preferences and Browse history.
- Marketing and Advertising: To send you marketing communications, display relevant advertisements, and measure the effectiveness of our marketing campaigns (where permissible and with your consent).
- Analytics and Research: To understand how users interact with our Website, analyze trends, and perform research to enhance our offerings.
- Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, security incidents, and illegal activities.
- Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.
4. How Do We Share Your Information?
We may share your personal information with the following categories of recipients:
- Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., payment processing, order fulfillment, shipping, data analysis, marketing, IT services). These providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Partners: We may share information with trusted business partners to offer you certain products, services, or promotions.
- Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of FAOpack s. r. o. and Others: We may disclose your information when we believe it is appropriate to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
- Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. International Data Transfers
As FAOpack s. r. o. is based in the Slovak Republic, and your data may be processed by service providers located outside of the Slovak Republic or the European Union, your personal data may be transferred to, stored, and processed in countries that may not have data protection laws equivalent to those in your country of residence.
When we transfer your personal data internationally, we take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable data protection laws. This may include implementing Standard Contractual Clauses (SCCs) approved by the European Commission or relying on adequacy decisions.
6. Your Data Protection Rights (GDPR Compliance)
As we operate within the EU, we comply with the General Data Protection Regulation (GDPR). Depending on your location, you may have the following rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (“Right to Be Forgotten”): You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided in Section 9. We will respond to your request within one month.
7. Data Security
We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, firewalls, secure socket layer (SSL) technology, and access controls.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
8. Retention of Your Information
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us:
FAOpack s. r. o. Staničná 8, 900 51 Zohor, Slovakya
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Website after the posting of changes constitutes your acceptance of such changes.
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