Delivery and Payment Terms

Effective Date: June 11, 2025

These Delivery and Payment Terms outline the procedures, costs, and conditions related to the delivery of products and payment for orders placed on the faopack.com website, operated by FAOpack s. r. o. By placing an order on our Website, you agree to these terms.

1. Delivery Information

1.1. Shipping Regions: We currently deliver products to Slovak Republic and other EU member states. Please note that delivery availability may vary based on the specific product and your location.

1.2. Shipping Methods and Costs: * We offer various shipping methods, which may include standard, express, or other specialized delivery options. * Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order. * The exact shipping cost will be displayed in your shopping cart before you finalize your order. * We may offer free shipping for orders exceeding a certain value, as indicated on the Website.

1.3. Delivery Times: * Estimated delivery times are provided at the time of checkout and are calculated from the moment your order is dispatched from our warehouse. * Delivery times are estimates only and are not guaranteed. They may vary due to factors such as product availability, shipping destination, customs clearance (for international shipments), unforeseen logistical delays, or public holidays. * We aim to dispatch orders within 1-3 business days following successful payment processing.

1.4. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

1.5. Delivery Address: It is your responsibility to provide a complete and accurate delivery address. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by you.

1.6. Receipt of Goods: Upon delivery, please inspect the package for any signs of damage before accepting it. If the package appears damaged, you should either refuse the delivery or sign for it as “damaged” and report the issue to our customer service immediately (see Section 1.7).

1.7. Damaged or Missing Goods: If you receive damaged goods or if items are missing from your order, you must notify us within [e.g., 48 hours] of delivery. Please provide photographic evidence of the damage. Failure to report damages or missing items within this timeframe may affect your eligibility for a claim.

1.8. Customs, Duties, and Taxes (for International Shipments): * For deliveries outside the Slovak Republic (and specifically outside the EU where applicable), your order may be subject to import duties, customs taxes, and fees levied by the destination country. * These charges are the sole responsibility of the recipient and are not included in the product price or shipping cost. * FAOpack s. r. o. has no control over these charges and cannot predict what they may be. Please contact your local customs office for further information before placing your order.

2. Payment Information

2.1. Accepted Payment Methods: We accept the following payment methods:

All accepted payment methods will be clearly displayed on the checkout page of our Website.

2.2. Payment Security: * All transactions are processed through secure payment gateways that use encryption technology (SSL/TLS) to protect your financial information during transmission. * We do not store your full credit card details on our servers. Your payment information is directly processed by our third-party payment service providers, who adhere to strict industry security standards.

2.3. Payment Currency: All prices and transactions on faopack.com are processed in Euro (EUR). If your local currency is different, your bank or payment provider will convert the amount at their prevailing exchange rate.

2.4. Order Confirmation: Upon successful payment, you will receive an order confirmation email to the address provided during checkout. This email will summarize your order details and confirm that your payment has been received.

2.5. Payment Authorization: By placing an order, you authorize us to charge the total amount of your order (including product price, shipping fees, and applicable taxes) to your selected payment method.

2.6. Payment Errors and Disputes: * In the event of a payment error or failed transaction, we will notify you, and you may need to re-attempt payment or use an alternative method. * If you dispute a charge, please contact our customer support immediately. We will investigate the issue and work towards a resolution.

3. Pricing and Taxes

3.1. Pricing: All prices are as listed on the Website and are subject to change without prior notice. The price charged for a product will be the price in effect at the time the order is placed.

3.2. Value Added Tax (VAT): Prices displayed on the Website include VAT. If VAT is not included, it will be added to your order total at checkout, based on the applicable rates in the Slovak Republic or the destination country as required by law.

4. Contact Information

For any questions or concerns regarding delivery or payment, please contact our customer support team:

FAOpack s. r. o. Staničná 8, 900 51 Zohor, Slovakya