Delivery and Payment Terms

Effective Date: August 6, 2025

These Delivery and Payment Terms outline the procedures, costs, and conditions related to the delivery of products and payment for orders placed on the faopack.com website, operated by FAOpack s. r. o. By placing an order on our Website, you agree to these terms.

1. Delivery Information

1.1. Shipping Regions: We currently deliver products to Slovak Republic and other EU member states. Please note that delivery availability may vary based on the specific product and your location.

1.2. Shipping Methods and Costs: * We offer various shipping methods, which may include standard, express, or other specialized delivery options. * Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order. * The exact shipping cost will be displayed in your shopping cart before you finalize your order. * We may offer free shipping for orders exceeding a certain value, as indicated on the Website.

1.3. Delivery Times: * Estimated delivery times are provided at the time of checkout and are calculated from the moment your order is dispatched from our warehouse. * Delivery times are estimates only and are not guaranteed. They may vary due to factors such as product availability, shipping destination, customs clearance (for international shipments), unforeseen logistical delays, or public holidays. * We aim to dispatch orders within 1-3 business days following successful payment processing.

1.4. Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

1.5. Delivery Address: It is your responsibility to provide a complete and accurate delivery address. We are not responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by you.

1.6. Receipt of Goods: Upon delivery, please inspect the package for any signs of damage before accepting it. If the package appears damaged, you should either refuse the delivery or sign for it as “damaged” and report the issue to our customer service immediately (see Section 1.7).

1.7. Damaged or Missing Goods: If you receive damaged goods or if items are missing from your order, you must notify us within [e.g., 48 hours] of delivery. Please provide photographic evidence of the damage. Failure to report damages or missing items within this timeframe may affect your eligibility for a claim.

1.8. Customs, Duties, and Taxes (for International Shipments): * For deliveries outside the Slovak Republic (and specifically outside the EU where applicable), your order may be subject to import duties, customs taxes, and fees levied by the destination country. * These charges are the sole responsibility of the recipient and are not included in the product price or shipping cost. * FAOpack s. r. o. has no control over these charges and cannot predict what they may be. Please contact your local customs office for further information before placing your order.

2. Payment Information

2.1. Accepted Payment Methods
We accept the following payment methods through our secure payment gateway provider, Comgate, a.s.:

• Card Payments: Customers can pay using debit or credit cards issued by major card networks. The payment process is encrypted and secured. Learn more about card payments here.
• Bank Payment Buttons: We also offer payment via bank transfer buttons provided by your selected banking institution. The process is simple and typically redirects you to your online banking for confirmation. For more information, please see bank transfer payments.

All accepted payment methods will be clearly displayed on the checkout page of our Website.

2.2. Payment Security
All transactions are processed through secure payment gateways using industry-standard encryption technology (SSL/TLS) to protect your financial data during transmission.
We do not store your full card information on our servers. Your payment is directly handled by Comgate, a.s., which complies with strict security standards.

2.3. Payment Currency
All prices and transactions on faopack.com are processed in Euro (EUR). If your local currency differs, your bank or payment provider will apply their prevailing exchange rate.

2.4. Order Confirmation
Once your payment is successfully processed, you will receive an email confirmation summarizing your order and confirming receipt of payment.

2.5. Payment Authorization
By placing an order, you authorize us to charge the full amount of your order (including products, shipping, and applicable taxes) to your selected payment method via Comgate.

2.6. Payment Errors and Disputes
In case of a payment error or failed transaction, you will be notified and asked to reattempt payment or choose an alternative method.
For any inquiries or complaints related to the payment process, you may contact Comgate, a.s. directly:

Comgate, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
Email: platby-podpora@comgate.cz
Phone: +420 228 224 267

You may also contact our customer service team for assistance.

3. Pricing and Taxes

3.1. Pricing: All prices are as listed on the Website and are subject to change without prior notice. The price charged for a product will be the price in effect at the time the order is placed.

3.2. Value Added Tax (VAT): Prices displayed on the Website include VAT. If VAT is not included, it will be added to your order total at checkout, based on the applicable rates in the Slovak Republic or the destination country as required by law.

4. Contact Information

For any questions or concerns regarding delivery or payment, please contact our customer support team:

FAOpack s. r. o. Staničná 8, 900 51 Zohor, Slovakya