{"id":941,"date":"2025-06-11T10:42:50","date_gmt":"2025-06-11T10:42:50","guid":{"rendered":"https:\/\/www.faopack.com\/?post_type=legal-documents&#038;p=941"},"modified":"2025-08-06T12:31:14","modified_gmt":"2025-08-06T12:31:14","slug":"dodacie-a-platobne-podmienky","status":"publish","type":"legal-documents","link":"https:\/\/www.faopack.com\/sk\/pravne-dokumenty\/dodacie-a-platobne-podmienky\/","title":{"rendered":"Dodacie a platobn\u00e9 podmienky"},"content":{"rendered":"<p><strong>D\u00e1tum \u00fa\u010dinnosti: augusta 2025<\/strong><\/p>\n\n\n\n<p>Tieto dodacie a platobn\u00e9 podmienky stanovuj\u00fa postupy, n\u00e1klady a podmienky t\u00fdkaj\u00face sa dodania v\u00fdrobkov a platby za objedn\u00e1vky zadan\u00e9 na webovej str\u00e1nke faopack.com, ktor\u00fa prev\u00e1dzkuje spolo\u010dnos\u0165 FAOpack s. r. o. Zadan\u00edm objedn\u00e1vky na na\u0161ej webovej str\u00e1nke vyjadrujete s\u00fahlas s t\u00fdmito podmienkami.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Inform\u00e1cie o doru\u010den\u00ed<\/strong><\/h3>\n\n\n\n<p>1.1.&nbsp;<strong>Regi\u00f3ny prepravy:<\/strong>&nbsp;V s\u00fa\u010dasnosti dod\u00e1vame produkty do&nbsp;<strong>Slovensk\u00e1 republika a ostatn\u00e9 \u010dlensk\u00e9 \u0161t\u00e1ty E\u00da<\/strong>. Upozor\u0148ujeme, \u017ee dostupnos\u0165 dod\u00e1vky sa m\u00f4\u017ee l\u00ed\u0161i\u0165 v z\u00e1vislosti od konkr\u00e9tneho produktu a va\u0161ej polohy.<\/p>\n\n\n\n<p>1.2.&nbsp;<strong>Sp\u00f4soby a n\u00e1klady na prepravu:<\/strong>&nbsp;* Pon\u00fakame r\u00f4zne sp\u00f4soby dopravy, ktor\u00e9 m\u00f4\u017eu zah\u0155\u0148a\u0165 \u0161tandardn\u00e9, expresn\u00e9 alebo in\u00e9 \u0161pecializovan\u00e9 mo\u017enosti doru\u010denia. * N\u00e1klady na dopravu sa vypo\u010d\u00edtaj\u00fa na z\u00e1klade hmotnosti, rozmerov, miesta ur\u010denia a vybran\u00e9ho sp\u00f4sobu dopravy va\u0161ej objedn\u00e1vky. * Presn\u00e9 n\u00e1klady na dopravu sa zobrazia<sup><\/sup>&nbsp;v n\u00e1kupnom ko\u0161\u00edku pred dokon\u010den\u00edm objedn\u00e1vky. * Pri objedn\u00e1vkach presahuj\u00facich ur\u010dit\u00fa hodnotu m\u00f4\u017eeme pon\u00faknu\u0165 dopravu zdarma, ako je uveden\u00e9 na webovej str\u00e1nke.<\/p>\n\n\n\n<p>1.3.&nbsp;<strong>\u010cas dodania:<\/strong>&nbsp;* Odhadovan\u00fd \u010das doru\u010denia je uveden\u00fd pri objedn\u00e1vke a po\u010d\u00edta sa od momentu odoslania objedn\u00e1vky z n\u00e1\u0161ho skladu. * \u010cas dodania je len odhadovan\u00fd a nie je zaru\u010den\u00fd. M\u00f4\u017eu sa l\u00ed\u0161i\u0165 v d\u00f4sledku faktorov, ako je dostupnos\u0165 v\u00fdrobku, miesto ur\u010denia z\u00e1sielky, coln\u00e9 odbavenie (v pr\u00edpade medzin\u00e1rodn\u00fdch z\u00e1sielok), nepredv\u00eddan\u00e9 logistick\u00e9 oneskorenia alebo \u0161t\u00e1tne sviatky. * Na\u0161\u00edm cie\u013eom je odosla\u0165 objedn\u00e1vky do&nbsp;<strong>1-3 pracovn\u00e9 dni<\/strong>&nbsp;po \u00faspe\u0161nom spracovan\u00ed platby.<\/p>\n\n\n\n<p>1.4.&nbsp;<strong>Sledovanie objedn\u00e1vky:<\/strong>&nbsp;Po odoslan\u00ed objedn\u00e1vky dostanete e-mail s potvrden\u00edm o odoslan\u00ed, ktor\u00fd bude obsahova\u0165 sledovacie \u010d\u00edslo.<sup><\/sup>&nbsp;a pokyny na sledovanie z\u00e1sielky.<sup><\/sup><\/p>\n\n\n\n<p>1.5.&nbsp;<strong>Adresa dodania:<\/strong>&nbsp;Je va\u0161ou povinnos\u0165ou uvies\u0165 \u00fapln\u00fa a presn\u00fa dodaciu adresu. Nezodpoved\u00e1me za oneskorenie alebo nedoru\u010denie v d\u00f4sledku nespr\u00e1vnych alebo ne\u00fapln\u00fdch \u00fadajov o adrese, ktor\u00e9 ste poskytli.<sup><\/sup>&nbsp;vy.<\/p>\n\n\n\n<p>1.6.&nbsp;<strong>Pr\u00edjem tovaru:<\/strong>&nbsp;Pred prevzat\u00edm z\u00e1sielky ju skontrolujte, \u010di nevykazuje zn\u00e1mky po\u0161kodenia. Ak sa bal\u00edk jav\u00ed ako po\u0161koden\u00fd, mali by ste ho odmietnu\u0165 alebo podp\u00edsa\u0165 ako \"po\u0161koden\u00fd\" a okam\u017eite nahl\u00e1si\u0165 probl\u00e9m n\u00e1\u0161mu z\u00e1kazn\u00edckemu servisu (pozri \u010das\u0165 1.7).<\/p>\n\n\n\n<p>1.7.&nbsp;<strong>Po\u0161koden\u00fd alebo ch\u00fdbaj\u00faci tovar:<\/strong>&nbsp;Ak dostanete po\u0161koden\u00fd tovar alebo ak vo va\u0161ej objedn\u00e1vke ch\u00fdbaj\u00fa polo\u017eky, mus\u00edte n\u00e1s o tom informova\u0165 do&nbsp;<strong>[napr. 48 hod\u00edn]<\/strong>&nbsp;doru\u010denia. Uve\u010fte fotografick\u00fd d\u00f4kaz po\u0161kodenia. Ak v tejto lehote nenahl\u00e1site po\u0161kodenie alebo ch\u00fdbaj\u00face polo\u017eky, m\u00f4\u017ee to ovplyvni\u0165 v\u00e1\u0161 n\u00e1rok na reklam\u00e1ciu.<\/p>\n\n\n\n<p>1.8.&nbsp;<strong>Cl\u00e1, poplatky a dane (pre medzin\u00e1rodn\u00e9 z\u00e1sielky):<\/strong>&nbsp;* V pr\u00edpade doru\u010denia mimo \u00fazemia Slovenskej republiky (a najm\u00e4 mimo \u00fazemia E\u00da, ak je to vhodn\u00e9) m\u00f4\u017ee va\u0161a objedn\u00e1vka podlieha\u0165 dovozn\u00e9mu clu, coln\u00fdm poplatkom a poplatkom vyberan\u00fdm cie\u013eovou krajinou. * Tieto poplatky s\u00fa&nbsp;<strong>v\u00fdlu\u010dn\u00e1 zodpovednos\u0165 pr\u00edjemcu<\/strong>&nbsp;a nie s\u00fa zahrnut\u00e9 v cene v\u00fdrobku ani v n\u00e1kladoch na dopravu. * Spolo\u010dnos\u0165 FAOpack s. r. o. nem\u00e1 kontrolu nad t\u00fdmito poplatkami a nem\u00f4\u017ee predv\u00edda\u0165 ich v\u00fd\u0161ku. \u010eal\u0161ie inform\u00e1cie v\u00e1m poskytne miestny coln\u00fd \u00farad<sup><\/sup>&nbsp;pred zadan\u00edm objedn\u00e1vky.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Inform\u00e1cie o platb\u00e1ch<\/strong><\/h3>\n\n\n\n<p>2.1.&nbsp;<strong>Prijat\u00e9 sp\u00f4soby platby<\/strong><br>Prostredn\u00edctvom n\u00e1\u0161ho poskytovate\u013ea zabezpe\u010denej platobnej br\u00e1ny akceptujeme nasleduj\u00face sp\u00f4soby platby,&nbsp;<a class=\"\" href=\"https:\/\/www.comgate.cz\/en\/online-payments\" rel=\"nofollow noopener\" target=\"_blank\">Comgate, a.s.<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Platby kartou<\/strong>: Z\u00e1kazn\u00edci m\u00f4\u017eu plati\u0165 debetn\u00fdmi alebo kreditn\u00fdmi kartami vydan\u00fdmi hlavn\u00fdmi kartov\u00fdmi sie\u0165ami. Proces platby je \u0161ifrovan\u00fd a zabezpe\u010den\u00fd. Viac inform\u00e1ci\u00ed o\u00a0<a class=\"\" href=\"https:\/\/help.comgate.cz\/v1\/docs\/en\/payments-by-a-card\" rel=\"nofollow noopener\" target=\"_blank\">platby kartou tu<\/a>.<\/li>\n\n\n\n<li><strong>Tla\u010didl\u00e1 bankov\u00fdch platieb<\/strong>: Pon\u00fakame aj platbu prostredn\u00edctvom tla\u010didiel bankov\u00e9ho prevodu, ktor\u00e9 poskytuje vybran\u00e1 bankov\u00e1 in\u0161tit\u00facia. Proces je jednoduch\u00fd a zvy\u010dajne v\u00e1s presmeruje do v\u00e1\u0161ho internetov\u00e9ho bankovn\u00edctva na potvrdenie. Viac inform\u00e1ci\u00ed n\u00e1jdete na str\u00e1nke\u00a0<a class=\"\" href=\"https:\/\/help.comgate.cz\/docs\/en\/bank-transfers\" rel=\"nofollow noopener\" target=\"_blank\">platby bankov\u00fdm prevodom<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>V\u0161etky akceptovan\u00e9 sp\u00f4soby platby bud\u00fa jasne zobrazen\u00e9 na pokladni\u010dnej str\u00e1nke na\u0161ej webovej str\u00e1nky.<\/p>\n\n\n\n<p>2.2.&nbsp;<strong>Zabezpe\u010denie platieb<\/strong><br>V\u0161etky transakcie sa sprac\u00favaj\u00fa prostredn\u00edctvom zabezpe\u010den\u00fdch platobn\u00fdch br\u00e1n s pou\u017eit\u00edm \u0161tandardnej \u0161ifrovacej technol\u00f3gie (SSL\/TLS) na ochranu va\u0161ich finan\u010dn\u00fdch \u00fadajov po\u010das prenosu.<br>\u00dapln\u00e9 inform\u00e1cie o va\u0161ej karte neuklad\u00e1me na na\u0161ich serveroch. Va\u0161e platby spracov\u00e1va priamo spolo\u010dnos\u0165 Comgate, a.s., ktor\u00e1 dodr\u017eiava pr\u00edsne bezpe\u010dnostn\u00e9 normy.<\/p>\n\n\n\n<p>2.3.&nbsp;<strong>Mena platby<\/strong><br>V\u0161etky ceny a transakcie na str\u00e1nke faopack.com sa sprac\u00favaj\u00fa v eur\u00e1ch (EUR). Ak sa va\u0161a miestna mena l\u00ed\u0161i, va\u0161a banka alebo poskytovate\u013e platobn\u00fdch slu\u017eieb pou\u017eije svoj platn\u00fd v\u00fdmenn\u00fd kurz.<\/p>\n\n\n\n<p>2.4.&nbsp;<strong>Potvrdenie objedn\u00e1vky<\/strong><br>Po \u00faspe\u0161nom spracovan\u00ed platby dostanete e-mailov\u00e9 potvrdenie, v ktorom bude zhrnut\u00e1 va\u0161a objedn\u00e1vka a potvrden\u00e9 prijatie platby.<\/p>\n\n\n\n<p>2.5.&nbsp;<strong>Autoriz\u00e1cia platby<\/strong><br>Odoslan\u00edm objedn\u00e1vky n\u00e1s opr\u00e1v\u0148ujete, aby sme z\u00fa\u010dtovali cel\u00fa sumu va\u0161ej objedn\u00e1vky (vr\u00e1tane produktov, dopravy a pr\u00edslu\u0161n\u00fdch dan\u00ed) na vami zvolen\u00fd sp\u00f4sob platby prostredn\u00edctvom slu\u017eby Comgate.<\/p>\n\n\n\n<p>2.6.&nbsp;<strong>Chyby v platb\u00e1ch a spory<\/strong><br>V pr\u00edpade chyby pri platbe alebo ne\u00faspe\u0161nej transakcie budete upozornen\u00ed a po\u017eiadan\u00ed o op\u00e4tovn\u00fd pokus o platbu alebo o v\u00fdber alternat\u00edvneho sp\u00f4sobu.<br>V pr\u00edpade ak\u00fdchko\u013evek ot\u00e1zok alebo s\u0165a\u017enost\u00ed t\u00fdkaj\u00facich sa platobn\u00e9ho procesu sa m\u00f4\u017eete obr\u00e1ti\u0165 priamo na spolo\u010dnos\u0165 Comgate, a.s:<\/p>\n\n\n\n<p><strong>Comgate, a.s.<\/strong><br>Go\u010d\u00e1rova trieda 1754 \/ 48b, Hradec Kr\u00e1lov\u00e9<br><strong>E-mail:<\/strong>&nbsp;<a>platby-podpora@comgate.cz<\/a><br><strong>Telef\u00f3n:<\/strong>&nbsp;+420 228 224 267<\/p>\n\n\n\n<p>O pomoc m\u00f4\u017eete po\u017eiada\u0165 aj n\u00e1\u0161 t\u00edm slu\u017eieb z\u00e1kazn\u00edkom.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Ceny a dane<\/strong><\/h3>\n\n\n\n<p>3.1.&nbsp;<strong>Ceny:<\/strong>&nbsp;V\u0161etky ceny s\u00fa uveden\u00e9 na webovej str\u00e1nke a m\u00f4\u017eu sa zmeni\u0165 bez predch\u00e1dzaj\u00faceho upozornenia. Cena \u00fa\u010dtovan\u00e1 za v\u00fdrobok je cena platn\u00e1 v \u010dase odoslania objedn\u00e1vky.<sup><\/sup><\/p>\n\n\n\n<p>3.2.&nbsp;<strong>Da\u0148 z pridanej hodnoty (DPH):<\/strong>&nbsp;Ceny zobrazen\u00e9 na webovej str\u00e1nke <strong>vr\u00e1tane DPH<\/strong>. Ak DPH nie je zahrnut\u00e1, bude pripo\u010d\u00edtan\u00e1 k celkovej sume objedn\u00e1vky pri pokladni na z\u00e1klade sadzieb platn\u00fdch v Slovenskej republike alebo v krajine ur\u010denia pod\u013ea z\u00e1kona.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Kontaktn\u00e9 inform\u00e1cie<\/strong><\/h3>\n\n\n\n<p>V pr\u00edpade ak\u00fdchko\u013evek ot\u00e1zok alebo nejasnost\u00ed t\u00fdkaj\u00facich sa doru\u010denia alebo platby kontaktujte n\u00e1\u0161 t\u00edm z\u00e1kazn\u00edckej podpory:<\/p>\n\n\n\n<p><strong>FAOpack s. r. o.<\/strong>&nbsp;<strong>Stani\u010dn\u00e1 8, 900 51 Zohor, Slovensko<\/strong><\/p>","protected":false},"template":"","class_list":["post-941","legal-documents","type-legal-documents","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.faopack.com\/sk\/wp-json\/wp\/v2\/legal-documents\/941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.faopack.com\/sk\/wp-json\/wp\/v2\/legal-documents"}],"about":[{"href":"https:\/\/www.faopack.com\/sk\/wp-json\/wp\/v2\/types\/legal-documents"}],"wp:attachment":[{"href":"https:\/\/www.faopack.com\/sk\/wp-json\/wp\/v2\/media?parent=941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}